Privacy Policy

Last updated: 19 September 2026

TechNormous respects your privacy and is committed to handling personal information responsibly, transparently and in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (“POPIA”).

1. Who we are

This website is operated by:

For purposes of POPIA, TechNormous is the responsible party for personal information collected through this website and our related customer services.

2. Personal information we collect

Depending on how you use our website, we may collect:

  • Your name and surname.
  • Email address and telephone number.
  • Billing and delivery addresses.
  • Account login and profile information.
  • Order details, purchased products and transaction history.
  • Payment status and transaction references.
  • Delivery, courier and tracking information.
  • Customer-service messages, returns and warranty information.
  • Marketing preferences and newsletter subscriptions.
  • Device, browser, IP address and website-usage information.
  • Information submitted through forms, product reviews or comments.

We do not directly store your complete card details. Card and electronic-payment information is processed by the payment service provider selected during checkout.

3. How we collect personal information

We collect information when you:

  • Browse or search our website.
  • Create or use a customer account.
  • Place an order or make a payment.
  • Request delivery or track an order.
  • Contact us for support.
  • Submit a return, refund or warranty request.
  • Subscribe to marketing communications.
  • Leave a review or comment.
  • Interact with cookies, analytics or similar website technologies.

4. How we use personal information

We may use personal information to:

  • Process and manage orders.
  • Confirm and reconcile payments.
  • Arrange delivery and provide tracking information.
  • Create and manage customer accounts.
  • Respond to enquiries and provide customer support.
  • Manage returns, refunds, repairs and warranty claims.
  • Send transactional emails and service notifications.
  • Send marketing messages where you have consented or where permitted by law.
  • Improve our website, products and customer experience.
  • Detect fraud, abuse, security threats and technical problems.
  • Maintain accounting, tax and business records.
  • Meet our legal and regulatory obligations.

5. Marketing communications

We will only send promotional email or marketing communications where you have consented or where another lawful basis permits us to do so.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting admin@technormous.co.za.

Unsubscribing from marketing will not prevent us from sending necessary order, payment, delivery, account or support messages.

6. Cookies and website analytics

Our website uses cookies and similar technologies to:

  • Keep the website and shopping basket functioning.
  • Remember account sessions and customer preferences.
  • Support checkout and payment processing.
  • Measure website traffic and performance.
  • Understand how visitors use the website.
  • Protect the website against fraud, spam and security threats.

You can manage cookies through your browser settings. Disabling necessary cookies may prevent parts of the website, account area or checkout from working correctly.

7. Who we share personal information with

We may share personal information with trusted service providers where reasonably necessary to operate our business, fulfil orders and provide customer support. These service-provider categories may include:

  • Website hosting, e-commerce and account-platform providers.
  • Payment gateways, banks and fraud-prevention providers.
  • Courier, delivery and order-tracking providers.
  • Email, newsletter and customer-communication providers.
  • Website analytics and performance-monitoring providers.
  • Website security, backup and technical-support providers.
  • Product suppliers, repair centres and warranty agents.
  • Accounting, legal and other professional advisers.
  • Regulators, law-enforcement bodies or other authorities where disclosure is legally required.

We only share information reasonably required for the relevant service. Service providers are expected to process personal information securely and only for the purposes for which it was provided.

8. Payment information

Payments are processed through third-party payment providers. TechNormous may receive information such as the payment status, amount, transaction reference and payment method, but does not ordinarily receive or store your complete card number or security code.

Payment providers may conduct their own identity, fraud-prevention and security checks.

9. Delivery and tracking information

We share the information required to complete a delivery with our shipping platform and the selected courier. This may include your name, telephone number, delivery address, order reference and parcel information.

Tracking notifications may be sent by email or SMS.

10. Cross-border processing

Some technology or service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to use providers that maintain appropriate privacy and security safeguards.

11. How long we retain information

We retain personal information only for as long as reasonably required for the purpose for which it was collected, or as required by applicable law.

Order, payment, tax and accounting records may be retained for the period required by law. Account information may be retained while the account remains active. Marketing information is retained until consent is withdrawn or the information is no longer required.

Some information may be retained for longer where necessary to resolve disputes, enforce agreements, prevent fraud or comply with a legal obligation.

12. Protecting personal information

We use reasonable organisational and technical safeguards intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No online service or transmission method can be guaranteed to be completely secure. Customers are responsible for keeping their account passwords confidential and should contact us if they believe an account has been compromised.

13. Your privacy rights

Subject to applicable law, you may request that we:

  • Confirm whether we hold personal information about you.
  • Provide access to your personal information.
  • Correct or update inaccurate information.
  • Delete information that we are not legally required to retain.
  • Object to certain processing of your information.
  • Stop sending direct-marketing communications.

We may need to verify your identity before processing a privacy request.

To submit a request, email admin@technormous.co.za.

14. Children’s information

Our website is intended for customers who are legally able to enter into a purchase agreement. We do not knowingly collect personal information directly from children without appropriate consent.

15. Third-party websites

Our website may contain links to external websites or services. TechNormous is not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.

16. Complaints

Please contact us first if you have a concern about how we handle personal information:

admin@technormous.co.za

You also have the right to lodge a complaint with the South African Information Regulator. Current contact and complaint-submission information is available from the regulator’s official website at https://inforegulator.org.za/.

17. Changes to this policy

We may update this Privacy Policy when our services, suppliers, technology or legal obligations change. The latest version will be published on this page with an updated revision date.

18. Contact us

For privacy questions or requests, contact: